Front office agent в Баку

Answer phones and assist customers in making, altering, or canceling reservations
Respond to emails with reservation information, confirmations, and additional details
Advise customers regarding ongoing promotions or available upgrades that may enhance their experience
Answer questions regarding rooms, facilities, rates, and events
Accurately record customer information and charge credit cards upon successful reservations

Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
Train, supervise and support office staff, including receptionists, security guards and call center agents
Schedule shifts
Ensure timely and accurate customer service
Handle complaints and specific customers requests
Troubleshoot emergencies
Monitor stock and order office supplies
Ensure proper mail distribution
Prepare and monitor office budget
Keep updated records of office expenses and costs
Ensure company’s policies and security requirements are met

Conduct raids against illegal immigrants.
Detain persons found to be in violation of customs and immigration regulations.
Explain customs and immigration regulations to travellers.
Put all customs and immigration laws, regulations and policies into action.
Screen passports, passengers and goods on arrival and departure.
Take part in operations against smugglers.